Contact Us

We're a small, focused team based in Sydney. The best way to reach us is by email — we aim to respond to every enquiry within 1 business day.

Email

[email protected]

Hours

Monday – Friday
9:00am – 5:00pm AEST

Service Area

Greater Sydney
NSW, Australia

Response Times

We respond to all enquiries within 1 business day (Monday–Friday, 9am–5pm AEST). Enquiries received after 5pm AEST on Friday will be responded to on Monday morning.

If you've submitted an enquiry through our website form and haven't heard back within 1 business day, please check your spam or junk folder. If you still haven't received a response, email us directly at [email protected].

What to Include in Your Email

To help us respond as quickly as possible, please include in your email:

  • Your full name
  • The suburbs or areas you're looking to rent in
  • Your desired move-in timeframe
  • Any specific circumstances (pets, self-employment, no local rental history, etc.)
  • Which package you're interested in (if you know)

Refund & Complaint Enquiries

For refund requests or service complaints, please email [email protected] with the subject line "Refund Request" or "Complaint" so we can prioritise your message. See our Refund Policy for full details.