1. Who We Are
Rental Buddy is a Sydney-based document preparation service that helps renters prepare professional rental application packs. We operate in NSW, Australia. Our contact email is [email protected].
2. What Data We Collect
When you submit an enquiry or engage our services, we may collect:
- Your full name, email address, and phone number
- Target suburbs and desired move-in date
- Employment type, rental history, and reference details (as provided by you)
- Any additional information you choose to share in your enquiry or onboarding
- Basic technical data such as your IP address (for spam protection only)
We do not collect payment card details directly — any payments are processed via Stripe's secure platform.
3. Why We Collect It
We use your information solely to:
- Prepare your rental application documents
- Communicate with you about your enquiry and service delivery
- Improve our service quality
We do not use your data for advertising, profiling, or any purpose unrelated to your service request.
4. How We Store Your Data
We store two categories of information, each with a different retention period:
- Documents you upload (payslips, ID, references, and similar files) are stored securely on encrypted cloud infrastructure and permanently deleted within 90 days of your final delivery. You will receive an email reminder before deletion. You may also request earlier deletion at any time.
- Enquiry and contact records (your name, email, phone, and service details) are retained for up to 12 months after your last interaction with us, then deleted. These records are used only for service delivery and support — never for marketing.
All data is hosted on infrastructure provided by Manus (Singapore region). You may request deletion of any data at any time (see Section 7).
5. Who We Share Your Data With
We do not sell your data. We only share your information in the following limited circumstances:
- With agents or landlords: Only when you explicitly ask us to conduct outreach on your behalf as part of the Ongoing Concierge service. We will always keep you copied on any such communication.
- Service providers: We use Stripe for payment processing and Manus for hosting. These providers have their own privacy policies and are bound by data processing agreements.
- Legal obligations: If required by law or a valid court order.
6. Cookies
Our website uses only essential session cookies required for the site to function. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.
7. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for any optional data use
To exercise any of these rights, email us at [email protected]. We will respond within 5 business days.
8. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our service after changes constitutes acceptance of the updated policy.