Terms of Service

1. About This Service

Rental Buddy provides document preparation and administrative support services to assist renters in preparing rental application materials. We are not a licensed real estate agent, property manager, or legal advisor. Nothing in our service constitutes legal advice. We do not act as your agent in any legal or regulatory sense.

2. No Guarantee of Approval

We do not guarantee that using our service will result in a successful rental application. Rental decisions are made solely by landlords and property managers. Our service improves the quality and presentation of your application, but we make no representation about outcomes.

3. Your Responsibilities

You are responsible for:

• Providing accurate, complete, and truthful information. We prepare documents based on what you tell us — we cannot verify the accuracy of information you supply.
• Ensuring all documents submitted to agents or landlords are accurate and comply with applicable laws.
• Reviewing all deliverables before submitting them to any third party.

Providing false or misleading information in a rental application may have legal consequences. Rental Buddy accepts no liability for any such consequences.

4. Turnaround Times

Our standard turnaround times are:

• Application Pack ($149): Delivered within 2 business days of receiving all required information.
• Priority Pack ($249): Delivered the same business day if your enquiry and all required information is received before 12pm AEST. Enquiries received after 12pm AEST will be delivered the next business day.
• Ongoing Concierge ($399 add-on): Ongoing support for 30 days. Responses to queries within 24 business hours.

Turnaround times are estimates and may be affected by public holidays, incomplete information, or high demand. We will communicate any delays promptly.

5. Revisions

Each package includes the following number of revisions:

• Application Pack: 1 revision. A revision means one round of changes based on your feedback after the initial draft is delivered.
• Priority Pack: 2 revisions.
• Ongoing Concierge: Unlimited revisions within the 30-day service period.

A revision does not include a complete rewrite due to a change in circumstances (e.g., a different property, different employment status). Such changes may incur additional fees, which we will communicate in advance.

6. Service Boundaries

Rental Buddy does not:

• Search for properties on your behalf (unless explicitly agreed in writing)
• Attend inspections
• Negotiate lease terms
• Provide emergency support outside business hours (Mon–Fri, 9am–5pm AEST)
• Provide legal advice or represent you in any dispute

7. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Rental Buddy's liability for any claim arising from our services is limited to the amount you paid for the specific service that gave rise to the claim. We are not liable for any indirect, consequential, or incidental loss, including loss of a rental opportunity.

Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot be excluded by contract.

8. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of NSW.

9. Contact

Questions about these terms? Email us at [email protected].